Important message

As you may be aware, Pension Fund Administration Services that were performed by African Life Financial Services Ltd. (Aflife) since 1992, is now housed within Benefits Consulting Services Ltd (Bencon), a new company we created to enhance our services to you the Member. Please note that our administration services to you are managed by the same people who provided them at Aflife.

Benefits Consulting Services obtained its license from the Pension and Insurance Authority in 2013 to offer these services. Therefore, we developed a new website for Bencon and are migrating the access to the Pension Customer Service Centre from the Aflife website to the new Bencon web-site.

Access to this portal shall be through the Bencon website ( or through the direct link Login and Password details and method of accessing your information remain the same.


If you are new to this Customer Service Centre you need to have your online account created. It is very easy - all you need is your email address and to liaise with your HR Department and or the Manager of your company's pension scheme and request for your details to be sent to Benefits Consulting Services (Bencon). Within 48 hours of receiving your information, Bencon will contact you through email.


Click on forgot password below the green Login button. Enter your email address and then submit. A new password will be sent to your email account


Enter your details in the text fields to your left then click Login. Your username is your email address. If you do not have a password, follow the instructions on How to register.


If you need any help please contact Mary from Marketing or portal Administrator at Benefits Consulting Services on the following numbers Tel: (+260) 211 254517/ 252265 Cell: (+260) 977 740265/966 552265 or email: